How to be a People Person without any People is a poster in the 2020 PNLA Virtual Poster Session. We encourage you to engage in discussion by leaving a comment on the page. The author of the poster will respond to comments the week of August 4-7, 2020.
Presenter: Robert Perret
Track: Academic, Public, School, & Special Libraries
Abstract: Public services like reference and instruction were completely disrupted by quarantine, leaving patrons to cope with significantly curtailed services mediated by technology they may be unfamiliar with. This poster will discuss strategies employed to keep the personal touch without touching, thus keeping patrons engaged through screens cast far and wide. When you pride yourself on always saying yes, how can you say “not right now” to patrons already suffering from a lack of resources. Kind answers to difficult questions are called for and this poster will model successful approaches.
About the Presenter: Robert Perret works in Special Collections and Instruction at the University of Idaho. He is passionate about patron engagement and creating meaningful relationships between people and research and critical literacy.